Innago Guides Paradrome Properties from 0% to 83%

Missy's father started buying rental properties in Mount Adams in Cincinnati during the 1960s. While her dad continued building his business, Missy graduated college and started her career in corporate finance. She moved away from Cincinnati and started a new life outside the city.

She "hit a fork in the road" after some time in Finance where she wanted to assess her life. She wasn't sure what she wanted to do next, but she was ready for a change. So, she chose to join her dad in the family business.

Missy grew up in Cincinnati. She loves this city. It was obvious speaking with her that she's passionate about where she's from. And she's just as passionate about introducing people who aren't familiar with Cincinnati to the Queen City.

When Missy first joined her father's business, it was very traditional, relying on paper and hard copies for records and payments. But that had some enormous drawbacks.

It wasn't easy to track who had paid rent, when they had paid, if late fees needed to be assessed, etc. Missy found it overwhelming trying to keep track of incoming payments and records. Things were scattered and a bit haphazard. Additionally, the business was run entirely in-house, so there weren't other employees to help shoulder the work.

Missy used Yardi before Innago, hoping that it would streamline her operations. But she wasn't a huge fan of the platform.

It was very time consuming. "I used a product called Yardi prior [to Innago], and I just found that to be really cumbersome. I felt like I had to go back and do a lot of corrections. It was very time consuming, and it was easier to write things down… But there's something about Innago. The ease of use makes it really worth it."

"Innago is easy all the way around. Easy to get set up, easy for my tenants to pay, and easy for me. Ease is the word."

The main feature Missy uses is online rent payments. Most of her tenants now use this method to pay rent. Missy loves that the money is deposited directly into her account. She can also see who has paid and when they paid. This automatic history stored in one place is superior to the old record-keeping in every way, especially the enhanced efficiency.

Late fees are less of an issue because Innago allows tenants to pay early, sends out automated reminders and offers the ability to set up automatic payments.

"Innago has made my tenants' experience much easier, too."

Missy also values the customer support. The human touch sets Innago apart. She knows the team cares and wants to help solve any issues she may run into. She appreciates that she can pick up the phone and get assistance quickly.

Missy has a lot of responsibilities. Her calendar is always full. With Innago's assistance, she's able to focus on other key parts of her job. She doesn't need to waste time doing things like collecting checks and depositing them at the bank. She described the time she gets back as "invaluable."

Missy believes others would benefit from her experience Innago changed her business for the better.

Innago is a free, easy-to-use property management software solution, designed to save you time and money. Our mission is to make managing communities simple, accessible, & affordable for managers of any size.