FAQs

Innago is free, cloud-based property management software built especially for independent, small-to-mid-sized landlords. Whether you manage one unit or several hundred, Innago gives you a full suite of professional tools, all in one easy-to-use platform. It was designed by and for local, independent landlords, not just the big players with enterprise budgets.

Innago supports a wide range of property types, including single-family homes, multi-family apartments, commercial spaces, student housing, self-storage facilities, marinas, mobile homes, parking, and more. Whether your portfolio is entirely residential or a mixed bag of property types, Innago has the tools to handle it.

Most property management software was built for institutional-scale landlords with large budgets — meaning it's bloated, complicated, and expensive. Innago flips that model. You get enterprise-grade features completely free, with no monthly fees, contracts, or setup costs. It's built to save you time, reduce stress, and help you grow your rental business without breaking the bank.

Getting started is simple. Just create a free account at innago.com (no credit card required). From there, you can add your properties, invite your tenants, and start collecting rent in minutes. Innago's intuitive interface is designed to be easy enough that you won't need a manual, but if you do need help, our support team is standing by, and we offer one-on-one onboarding demos by request.

In most cases, you can expect your funds within one to two business days. Payments are processed Monday–Friday 9am–5pm EST, excluding weekends and holidays (payments submitted after 5pm begin processing the next business day).

There are a few exceptions: for fraud prevention purposes, the very first time your tenant submits a payment or the first time they use a new funding source, the funds will be held for 3 business days. Likewise, if a tenant has a failed payment, the hold resets to 3 business days. Innago displays the expected deposit date on every payment, so you know exactly when to expect your funds to arrive.

For faster access to your funds, we partner with Accelerent to offer instant withdrawal options. You can read more about Accelerent and rent advances here.

Innago is headquartered in Cincinnati, Ohio. We serve landlords and property managers across the entire United States.

Innago was founded in 2017 by Dave Spooner (Co-Founder and CEO) and Yasir Drabu (Co-Founder and CTO). Since then, the platform has grown into a nationally recognized property management solution, earning awards such as the 2026 Gartner Digital Markets "Best Ease of Use" badge based on real user reviews.

You can reach us by phone (513-964-0172), email (support@innago.com), or live chat. We also offer live webinars, a help article database, an extensive learning center, and one-on-one demos. Visit our Contact page to get in touch. Our team is known for fast, personal responses.

You can reach our support team at (513) 964-0172 between 9:00 am and 5:00 pm EST on weekdays or email support@innago.com with your question. You can also reach us via live chat directly on the platform. We return all calls and emails within a couple of hours during our business hours. You can also explore our Help Center for self-serve articles and tutorials.

Yes! Innago has a dedicated mobile app available on both the Apple App Store and Google Play Store. Landlords can manage their properties on the go, and tenants can pay rent, submit maintenance requests, and message their landlord directly from the app.

As a platform that handles payments, Innago takes data security very seriously. We use bank-level encryption to protect financial transactions and sensitive data, which is stored on PCI-compliant services like Authorize.net. Our entire application runs in an SOC2-compliant data center behind a firewall. We also use adaptive MFA sign-on features provided through Auth0 to further protect your account. You can learn more on our Help Center, or feel free to review our Privacy Policy, Terms of Service, or reach out directly at Security@Innago.com.