Move-in and move-out inspections are a critical part of property management, but they can often feel like a hassle. Printed forms and e-mails can get lost. Sometimes you need to meet up for signatures. Handwriting isn’t always legible. That’s why we created Damage Report - a simple, effective feature designed to make these inspections easier while keeping everything stored and organized within your Innago account.
How to Complete a Damage Report
With Innago's Damage Report, landlords can initiate a streamlined inspection process with one click during the lease creation setup. Here’s a general step-by-step guide on how the tool works:
- Initiate the Damage Report – You start the process by sending the report to your tenant with the click of a button and they receive a notification.
- Tenant Fills Out the Report – The tenant details damages by room/location and can include pictures.
- Tenant Signs the Report – The tenant digitally signs the document.
- Review and Sign – You review the report and sign it (or reject it and provide feedback).
- Stored for Easy Access – A PDF of the report is saved under ‘Leases & Files’ for easily accessible reference.
Want to see how it works? Check out this step-by-step guide on sending a Damage Report to your tenants.
Key Things to Note
It’s important to call out several key points about this new feature. We’ll start with some things more focused on your tenant(s):
- The report is flexible, allowing your tenant to detail any notes and include photos with ease. The process is intuitive on desktop or mobile.
- Your tenant will see a summary page after they fill out the damage report. This shows all the locations in one place, and they can click on a location to add more items or view their notes/pictures. This page will also allow them to add overall comments about the unit’s condition.
- If one tenant signs the damage report for a unit and the landlord signs it, then that document is legally binding, regardless of how many tenants live in the unit.
- There is a legal disclaimer that must be acknowledged before a tenant completes the form (show screenshot below).
Here are several items to keep in mind that are more landlord-focused:
- You can reject a damage report (and your tenant can resubmit) as many times as necessary until everyone signs.
- You can send reminders through Innago if your tenant hasn’t completed the damage report.
- You can initiate damage reports for upcoming leases or active leases (we understand this case is less likely, but it’s there just in case).
- You can also initiate a damage report from the property unit detail.
- When adding a new lease, you’ll have the option to include a damage report before the summary step.
Innago's Damage Report is the only tool of its kind on the market. We’re confident you’ll love how it simplifies your move-in and move-out inspections.
