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Best Software for HOA Management

June 22, 2023

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HOA Software And How It Can Help You

Managing an HOA isn’t easy. 

You have an entire community to consider and take care of. 

That said, great software can make things much easier. 

With the right technology, you can automate tasks, allowing you to focus on more important matters.  

In this article, we’re going to cover the best software for HOA management.  

These platforms can help enhance your managerial approach and pay dividends for your entire community.  

Factors like the size of your community, specific requirements within your community, ease of use, customer support, and pricing should factor into your decision. 

Features to Look for 

When shopping for HOA software, it’s important to keep an eye out for certain features. Most HOAs will need software that offers the features below to enhance their business: 

  • Member Management: This feature provides comprehensive member management capabilities, allowing your HOA to maintain a database of homeowners, their contact information, property details, and other relevant information. 
  • Built-in Accounting: This feature offers tools for automatic payments, fee collection, and integrations with dedicated accounting software like QuickBooks.  
  • Work Order Management: This feature helps you receive and coordinate maintenance orders with members and track the order to completion. 
  • Reporting: This feature houses all your data in a central location and lets you pull key reports to better understand your business. 
  • Communication: This feature allows you to communicate with members directly from a mobile app or cloud-based software. 
  • Community Management: This feature allows you to organize committees and subgroups.  

Now that we’ve looked at features to look out for, let’s move into the actual software platforms you may want to consider. 

Wild Apricot 

Wild Apricot is a cloud-based membership management system. It supports organizations with just a few members all the way up to 50,000 members.  

Pricing 

Wild Apricot offers a 60-day free trial. Following the trial, there are seven different plans available: 

  • Personal: This plan is $60 per month and allows you to have up to 100 contacts. 
  • Group: This plan is $75 per month and allows up to 250 contacts. 
  • Community: This plan is $140 per month and allows up to 500 contacts. 
  • Professional: This plan is $240 per month and allows up to 2,000 contacts. 
  • Network: This plan is $440 per month and allows up to 5,000 contacts. 
  • Enterprise: This plan is $530 per month and allows up to 15,000 contacts. 
  • Global: This plan is $900 per month and allows up to 50,000 contacts. 

Customer Support 

Wild Apricot received 4.4 out of a possible 5 stars for customer support on Capterra. Most of the reviews speak positively about the platform’s customer service, even though some complain about slow response times. 

Ease of Use 

Wild Apricot scored a 4.3 on ease of use on Capterra. Most of the reviews find it fairly easy to navigate. Some reviews did speak to a clunky interface and slightly confusing features, though.  

Functionality and Features 

Wild Apricot scored a 4 on functionality on softwareadvice.com. Multiple reviews mentioned “confusing options and settings.” Overall, people seemed generally pleased with the functionality and the software helps most organizations with vital functions like online payments, automation, and streamlining operations. 

Wild Apricot’s feature set includes: 

  • Website Builder 
  • Member Database 
  • Online Payments 
  • Event Mangement 
  • Email and Contact Database 
  • Mobile App 
  • Online Store 
  • Integrations 

Wild Apricot doesn’t offer calendar management or work order management. This can be a major issue for some HOAs, so understanding your needs is critical.  

Likelihood to Recommend 

Lastly, it’s important to mention this metric. The likelihood of someone to recommend something is a telling measure of how someone feels about a product. Wild Apricot had 79.3% of its 533 reviewers say they’d be likely to recommend the product to someone else. 

CINC Systems 

CINC Systems is a software that provides online, integrated HOA and accounting software.  

Every piece of the software is available fully integrated together or individually to suit your current needs. Because everything is the same source, you can add new products as your company grows, without buying a whole new system. 

Pricing 

CINC Systems follows a custom pricing model. The factors included in their pricing model include: 

  • Number of doors covered 
  • Your current tech stack 
  • Number of integrations 
  • Custom integrations 
  • Your banking partners 
  • Revenue-sharing opportunities 
  • Your payment solutions 

Customer Support 

CINC Systems received 4.2 out of a possible 5 stars for customer service on Capterra. Even though there are some complaints about the support, most reviewers commend CINC Systems’ willingness to learn and openness to feedback. 

Ease of Use 

CINC Systems scored a 4.4 on ease of use on Capterra. Most of the reviews find it extremely easy to operate and learn about.  

Functionality and Features 

CINC Systems scored a 3.5 on functionality on softwareadvice.com. Multiple reviews mentioned a lack of user-friendly features. Some of the features appear a bit outdated and clunky. On the other hand, some reviewers found the software perfect for their needs, though. 

CINC Systems feature set includes: 

  • Accounting and Management 
  • Board Mobile App 
  • ACH Functionality 
  • Customized Websites 
  • Web Portal 
  • Two-Way Communication 
  • Integrations and APIs 
  • Online Voting 

CINC Systems doesn’t offer direct online support, so you must submit a request or call their office. 

Likelihood to Recommend 

CINC Systems had 85% of reviewers say they would recommend it to others. However, there are only 22 reviews, so it’s a small sample size.  

PayHOA 

PayHOA is a modern, all-in-one software for self-managed communities.  

It supports more than 11,000 associations currently by operating operations to let you focus on what’s important. 

Pricing 

PayHOA offers a 30-day free trial and then offers three pricing tiers: 

  • 0 to 50 units: This plan is $49 per month. 
  • 51 to 150 units: This plan is $99 per month. 
  • 151 to 300 units: This plan is $179 per month. 
  • 301 to 500 units: This plan is $199 per month. 

Customer Support 

PayHOA received 4.6 stars for customer service. Many reviewers mentioned that their support team is “caring” and “helpful.”  

Ease of Use 

PayHOA obtained 4.2 stars for ease of use. Some users complained about confusing or unclear directions and navigation. Most users found the software generally easy to use, though. 

Functionality and Features 

Wild Apricot scored a 4.5 on functionality on softwareadvice.com. Overall, users like the features and feel like they get what they need out of the software. 

PayHOA’s feature set includes: 

  • Finance and Management 
  • Member and Property Database 
  • Communication 
  • Documents and Requests 
  • Work Order Creation and Tracking 
  • Online Payments 

One major drawback of PayHOA is the lack of a mobile app. 

Likelihood to Recommend 

PayHOA had 80% of its 141 reviewers say they’d be likely to recommend the product to someone else. 

Innago 

Innago is another great option for HOAs. This free HOA software is user-friendly and provides the features communities need to thrive. 

Pricing 

Innago is free for HOA management. That’s right. It’s really that simple. No pricing plans or tiers.  

Customer Support 

Innago received 4.9 stars for customer service. Almost every reviewer has positive things to say about Innago’s support team. Words like “great” and “helpful” can be found in a lot of reviews. 

Ease of Use 

Innago obtained 4.8 stars for ease of use. Although there are a few complaints, most users love how simple the software is to use. 

Functionality and Features 

Innago obtained 5 stars for functionality on softwareadvice.com. Overall, users love the features and how easy the software is to navigate. 

Innago’s feature set includes: 

  • Online Payments 
  • Maintenance Requests 
  • Online Lease Signing 
  • Cloud-based Management 
  • Reporting 
  • Tenant Screening 
  • Mobile App 
  • Communication 

Likelihood to Recommend 

Innago had 96.6% of its 265 reviewers say they’d be likely to recommend the product to someone else. This is one of the highest recommendation scores of any management solution on Capterra. 

Conclusion 

The key to finding the right HOA management software is conducting your own research. Every HOA is different, and it’s important to find the solution that is best tailored to your needs. 

That said, this article shows you what to look for and provides some great options. 

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